- a individual using the LW App (User);
- a wellbeing coordinator, manager, or teacher at the Organisation (Staff);
- a person nominated by the Organsiation to have elevated privileges to the LW App (Admin);
- a User’s parent or legal guardian/caregiver (Parent); and/or
- a Visitor to our website, liminalwellbeing.com.au (Website).
By using the LW App as a User, Staff, Admin or consenting to your child using the LW App as a Parent you also agree and consent to:
There is no obligation for you to provide us with any of your personal information but, if you choose not to provide us with your personal information, we will not be able to provide you or your Organisation the information or services that you or it requires.
What personal information is collected and how?
As a User, when you install and open the LW App for the first time you will be asked to set up your personal profile. When you do this, you will be asked to give us (and we will collect):
- your first name and last name (or initial of your last name);
- your email address (which you use to log in to the App);
- your age (Date of Birth);
- your gender;
- your year level at school (if applicable); and
- the name of the person who has been assigned as your buddy at your Organisation.
When you use the LW App we collect information about how you are feeling about relationships, sleep, emotion, learning, and exercise. Some of this is health information because it tells us about your mental/psychological health. Health information is a type of sensitive information which is also considered generally as personal information. If you upload a photo of your face as your profile image (optional), this is also sensitive information. For sensitive information we must be extra careful about; (a) collecting it from you; and (b) keeping it safe.
We collect your personal information so we can manage your profile on the LW App, understand your wellbeing and give reports about your wellbeing to your Organisation’s wellbeing team. If we don’t collect this information directly from you, it is because your Organisation has created your profile on the LW App.
Where you agree to use the LW App on behalf of your child as a User, please also see the section immediately above for Users, which is applicable to you as a Parent consenting to the use of the LW App by your child as a User. We otherwise do not collect your personal information.
For Staff & Admin
As Staff, we collect your full name, email address, a profile image (optional) and a short bio either directly from you or from the Organisation so we can provide you with access to the LW App, create a profile for you, allow you to see wellbeing metrics and progress of Users and access/export reports about User’ wellbeing.
How your personal information is used
As a User, we use the personal information we collect about you for the purpose of operating the LW App, in particular to respond to your enquiries, help with login issues and for other purposes as permitted or required by law. Your personal information (including sensitive information) is used to understand and follow your wellbeing over time. We generate reports about your wellbeing and provide these reports to your Organisation and Staff (i.e. your Organisation’s wellbeing team). We also combine information about your wellbeing with information about others’ wellbeing and generate reports about how everyone is feeling over time.
Where you agree to the use of the LW App on behalf of your child, please also see the section immediately above for Users, which is applicable to you as a Parent, consenting to the use of the LW App by your child as a User.
For Staff & Admin
As Staff, we use your personal information to create an account for you on the LW App and to provide you with access to Users’ wellbeing reports via the online password-protected dashboard and for other purposes as permitted or required by law.
As a Visitor, we use the personal information we collect from you for the purpose of responding to your queries after you contact us and for other purposes as permitted or required by law.
Occasionally, we may use your personal information for maintenance, support and troubleshooting of the LW App.
How your personal information is shared/disclosed
For Staff & Admin
We may share your personal information with the Organisation that employs you so they can oversee and manage your use of the LW App in connection with your role at the Organisation (e.g. as part of the wellbeing team).
We also share your personal information for other purposes as permitted or required by law.
The App is hosted on infrastructure located in Australia and provided by Amazon Web Services, Inc.
Your personal information may be de-identified (so that it is no longer personal information) and aggregated for the purposes of internal statistical analysis and academic research. T
Your personal information may be de-identified (so that it is no longer personal information) and aggregated for the purposes of internal statistical analysis and academic research. This analysis and research are used for improving the App and improving the Website and will be shared with Organisations, Schools, State/Territory Education Departments and policy think tanks for the purposes of policy decision-making around mental health.
his analysis and research is used for improving the App and improving the Website and will be shared with Schools, State/Territory education departments and policy think tanks for the purposes of policy decision-making around mental health.
We may send marketing communications to Users, Staff, Admin, Organisations, and Visitors who give their prior consent to receive such communications.
These communications to Users, Staff, Admin, Organisations, and Visitors may be in various forms, including telephone, SMS or via email in accordance with the Spam Act 2004 (Cth). If you indicated a preference for a method of communication, we will endeavour to use that method to communicate with you whenever practicable to do so. If at any time you decide you no longer wish to receive marketing communications from us you may use the opt-out/unsubscribe facility option in our email or SMS or make a request not to receive marketing communications from us by contacting us using the details noted in the Contact Information section below, or by a request through our Website.
Security of your Personal Information
We take reasonable steps to protect your personal information from loss, misuse, and interference and from unauthorised access, modification and disclosure. We encrypt your personal information when it is transmitted over the internet.
We also monitor our systems for possible vulnerabilities and cyber-attacks. We will notify you and supervisory authorities such as the Office of the Australian Information Commissioner (OAIC) of data breaches where required by law or otherwise as we feel appropriate.
We take all reasonable steps to destroy or permanently de-identify your personal information where it is no longer required, once any legal obligation to retain it has been expired.
However, the measures we take are not a guarantee of the security of your personal information. You must also take care to protect your personal information. Please notify us as soon as soon as possible if you become aware of any security breaches.
Updating and/or accessing your personal information
We take reasonable steps to ensure that your personal information that we hold is accurate, complete, and up to date. To assist us to do this, please ensure you provide us with correct information and inform us whenever your personal information changes.
If you are a User, Staff, Admin, or Visitor and wish to access or update your personal information that we have, please contact us using the details noted in the Contact Information section below.
Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made. If we refuse to provide access to your personal information for any reason, we will provide you with a written notice of the reason(s) for such refusal and the procedure to complain about the refusal.
If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice of the reasons(s) for such refusal and the procedure to complain about our refusal. We will respond to any requests regarding the correction of your personal information so that it is accurate, complete, and up to date within a reasonable period after a request is made. We will not charge you for any request to correct your information.
We may recover from you our reasonable costs of supplying you with access to your personal information, but we will not charge you for any request you might make to access your personal information.
Links on your website
The Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties/websites. We are not responsible for the information on, or the privacy practices of, such websites.
If you have a privacy complaint
We are committed to maintaining and protecting your privacy. If you wish to make a complaint, please contact us using the contact information in the Contact Information section below.
Please provide us with sufficient detail regarding your complaint and any supporting evidence. We will notify you in writing if we require any additional information or otherwise of the outcome of our investigation of the complaint.
If your complaint is not satisfactorily resolved, you may refer your complaint, as relevant, to:
Liminal Group Pty Ltd