- you are 15 years of age or older or, if you are under 15 years old, you have obtained permission from your parent/guardian/caregiver to use the LW App and provided such permission to your teacher;
- you are a student, employee, or member of an Organisation; and
To use the LW App via your smartphone or other device, your device must satisfy certain technical specifications. These specifications can be found on the download page for the LW App on the Apple App Store and Google Play Store platforms.
Content, access and disclaimers
You acknowledge and accept that content on the LW App and Website is general in nature and may include technical, factual, and typographical errors. It is your responsibility as a User to ensure the accuracy and currency of information you access on the LW App or Website before applying it to your situation. To the extent permitted by law, LW disclaims all liability for loss directly or indirectly arising from your use of or reliance on the LW App and Website and content on the LW App and Website.
LW does not guarantee that access to the LW App will be interrupted.
If you have any concerns about the LW App and/or how to use it or require any support, we recommend first contacting your Organisation.
Your wellbeing and medical disclaimer
We provide software. We are not a health service. The LW App is not a medical device. Only a qualified medical practitioner or a health professional can give you advice about your health and wellbeing. While the LW App may help your Organisation to monitor and understand your wellbeing, we do not claim, represent, or warrant that the LW App provides any physical or therapeutic benefit.
Any health information and links accessible on the LW App and/or Website are provided for your convenience and for general information purposes only. They are not intended to be relied on and are not a substitute for professional clinical advice based on your individual condition and circumstances. We are not liable or responsible for any consequences of you having read or been told about such advice or other materials and you accept and assume full responsibility for your decisions and actions.
User Support Request
From time to time, Users (members, employees and/or students) may submit a support request to their Organisation through the Liminal App. Organisations will endeavour to respond to support requests as soon as reasonably practicable, however it is acknowledged that some delays may occur due to additional work requirements, meeting schedules and other matters as they arise. Organisation Admin will be able to view User support requests during hours (8am-5pm) between Monday and Friday (excluding public holidays and formal holidays). If a User submits a support request to the organisation outside of these time, Organisation Admin will be able to view that support request at 8am the following weekday. In the event of an emergency, or if the User requires professional support, the User should contact either emergency services or a professional helpline (details in the support function of the app through the Support option).
Use of de-identified data
Please note that we may collate, extract and/or aggregate data in de-identified form that is generated by us and the others of the LW App so as to create de-identified research datasets. Research datasets are not (and do not contain) personal information. We and/or external researchers in Australia or overseas may use the research datasets to better understand organisation wellbeing at an aggregate/statistical level.
Intellectual property rights in:
- software in the LW App, including any source code;
- the Website, including its source code; and
- the LW logo,
are our property unless otherwise noted. You agree not to reproduce, transmit, distribute, disseminate, sell, publish, broadcast, or circulate materials comprising the LW App or any LW intellectual property without our express prior written consent.
Intellectual property rights in the content on the Website is our property or licensed to us (i.e. used with permission). You agree not to use or reproduce any content or material where the intellectual property rights of such are owned by us or any other person unless you have an appropriate licence to do so.
Third party Websites
The LW App and Website may contain links to other websites operated, controlled, or produced by third parties. Unless otherwise indicated, we do not control, endorse, sponsor or approve any such third party websites or their content. We do not provide any warranty or take any responsibility for any aspect of those websites or their content.
You must not and must not attempt to change, add to, remove, deface, hack or otherwise interfere with the operation of the LW App or Website or any material or content displayed on the LW App or Website unless we authorise you to do so.
You must not:
- impersonate another person on the LW App;
- provide inaccurate information about your identity on the LW App;
- do anything unlawful, misleading, fraudulent or for an illegal or unauthorised purpose;
- interfere with or impair the operation of the LW App or Website or other individuals’ legitimate use of the LW App or Website;
- use or attempt to use any automated computer program (e.g. a bot or web scraper) to access the LW App or Website;
- enter, upload or post any content to the LW App or Website that is bullying, harassing, defamatory, objectionable or explicit in nature;
- attempt to buy, sell or transfer your account or access credentials to another person;
- post private or confidential information about yourself or any other person; and/or
- use the LW App or Website to violate any other person’s rights, including intellectual property rights.
Accounts, Password and Security
You must not use any other person’s access credentials to access the LW App.
If you become aware that your account on the LW App has become compromised or that your account on the LW App is being accessed or used by a person other than you, you must immediately notify us using the contact details below.
Support and Contact Details
If you require any support in relation to the LW App or its use, wish to report abuse or unauthorised use of your account or need help in relation to your access credentials (e.g. your username and password), please direct your query to us using the following contact details: